February 9, 2017

10 Customer Service Values Your Chiropractic Practice Should Steal From Zappos

By chirosushi In Chiropractic Success, Communication, Practice Management

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If you’ve ever shopped on Zappos.com, you know there’s nothing incredible about their prices or the products they stock. They do very little advertising, and they don’t offer coupons or discounts. On the surface, Zappos appears to be an average company, doing average things, and yet, Zappos is a household name with $1 billion in sales in less than ten years. The power behind the Zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy.– sauce

Some of their most talked about customer success stories included:

Mission:

To provide the best customer service possible.

“We believe that your company’s culture and your company’s brand are really just two sides of the same coin.”

https://i0.wp.com/media.licdn.com/media/p/6/000/25d/24b/0878625.jpg?resize=75%2C75&ssl=1
Tony Hsieh
CEO, Zappos
Here are 10 Ways to Delivering Happiness: A Path to Profits, Passion, and Purpose

Core Values

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships With Communication

7. Build a Positive Team and Family Spirit

8. Do More With Less

9. Be Passionate and Determined

10. Be Humble

Sauce

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